Network Management and Automation
Network Operations and Management – regardless of how small or large the network is, it is essential to maintaining a stable and secure environment. Incorporating the skilled staff and proper tools is the keystone to proper maintenance of networks. As networks grow and deliver more services, leveraging network management tools to help detect, alert, and repair failures will help maintain the robust and secure network required to sustain mission critical applications. Additionally, network automation tools help our customers deploy changes to thousands of devices automatically with minimal human intervention.
Our years of experience and knowledge help us deliver solutions in the following areas:
- Network Operations and Management Support
- Help Desk Services
- Telecommunications Support
- Application Support
- Network Management Tools
- Network Modeling and Simulation
Our Network Management Projects include:
Xpect Solutions provided engineering support to design, test, and implement network management tools currently used within the customer's environment. The tools Xpect delivered included CiscoWorks, NMIS, NetQoS, Solarwinds, HP Openview, and OPNet. These various tools today help the Network Engineering Unit (NEU) monitor the current network for uptime, capacity planning, troubleshooting, simulation, and modeling. Xpect has also helped leverage these tools to be used by the Enterprise Operations Center (EOC) to help monitor and report on network outages, and user performance.
Xpect designed and implemented a Network Admission Control (NAC) solution at several Federal Government agencies. Our design established a capability for an expanded, more flexible, and more granular level of control for the user admission process for our clients’ networks, thereby, delivering a higher level of security. Our solution provides the ability to restrict or limit network access to only client-approved endpoints and only authenticated and authorized users. The Xpect design augments current authentication-based access control with enhanced examination and remediation of endpoint device security posture and compliance with workstation security policies (e.g. Operating System, Antivirus, patch level, etc.) The NAC system designed, developed and tested on network appliances, software, and hardware, is designed to enhance the environment by establishing a self-defending network, recognizing users, their devices, and their roles in the network, evaluating whether machines are compliant with security policies and enforcing those policies by blocking, isolating, and repairing noncompliant machines.
Xpect Solutions is providing help desk and systems and network administration for our customer’s 55,000+ user community. Our talented team of technicians and administrators perform Tier 1 and Tier 2 systems and network administration and are the first line of support for the customer’s agents and analysts. They receive and resolve issues and escalate the larger and more technical issues when required. Our team monitors network and systems performance and troubleshoots issues and malfunctioning equipment and services. Xpect’s technicians also proactively monitor and maintain network devices ensuring network downtime is kept to a minimum. We take corrective actions to ensure all switches, routers, and systems are fully operational and working at peak performance.
Xpect implemented and administered Riverbed Cascade Enterprise Profiler clusters for our law enforcement customer. This solution is made up of a User Interface, Analysis module, and a SQL Database server. This task involved configuring and exporting Netflow records from over 5000 Cisco network devices to the Profiler system; implementing Cascade Sensors to give the profiler end-to-end application layer response time metrics; creating and managing Interface Groups, Host Groups, Service Policies, and User Accounts; training operations and engineering personnel on how to administer the Profiler system and how to use it as an effective network problem analysis tool. This effort helped in understanding traffic patterns, benchmarking performance, enabling efficient problem resolutions, correlating poor WAN performance with application behavior, and monitoring service-level agreements. Continued maintenance of the data is performed by optimizing the database records, backing up the database to a backup repository and deleting orphan records.